To the staff and Board Members at Coteau Range Manor,
I am writing this letter to convey and express how grateful and appreciative my family is with Coteau Range Manor and the level of care my father Roy has been receiving while in your care.
Back in early December of 2019, my father entered into your care on respite when he broke his ankle. Immediately, Dad was expressing how impressed he was and had nothing but praises and thankfulness for Robin and the staff for how caring they have been towards him and the other patrons. At that time, his intentions of staying was for approximately 6 weeks, until his ankle healed.
When I think about the crew at Coteau Manor and the professionalism and level of care received, words that come to mind are: receptiveness, integral, sincere, accepting, and observant. Kind, carful attentive, thoughtful, specialized, accessible, creative. Inclusive, and excellent communicators.
The atmosphere is very welcoming. The employees are always greeting us with cheerful smiles, with great disposition and more importantly the employees are expedient to communicate and issues or concerns they may have had with Dad. The staff works diligently and compassionately for the “entire well-being” of all the residents.
Although the extra services like “Spa Day” , salon/haircuts days, “one on one with Teresa”, “karaoke with chef Henry”, may be standard to all facilities, I’m sure that the extra special “home town” feel that this facility provides, can only resonate from a place of a “home town” genuine heart. Many times when I’ve come to the Manor to visit Dad, it was a pleasure to see the ways that a volunteer, or staff member is entertaining and engaging with the residents through music or another activity. With a welcoming and encouraging invitation for us visitors to also join in.
I am especially grateful to Robin and the staff for setting a standard within the Manor that puts the residents first, and keeps their families at ease by providing open communication. Thank you Robin for always coming up with excellent options to ensure Dad’s stay is enjoyable, comfortable and that he is content. Even after Dad’s ankle healed, he was and still is, extremely torn with the idea of leaving what he has at the Coteau Range Manor to return back home.
I cannot express how impressed I am with the effort the personnel put forth into genuinely caring and listening to my Dad’s needs. For example, my Dad was concerned about losing his sense of independence and freedom if he continued to stay. Through thoughtful listening and dialogue, Coteau encouraged us to bring Dad’s car and have it stay at the home. The small attention to detail has brought immense amounts of joy and contentment to Dad’s heart and wellbeing that Robin understood.
And lastly, I’m just so grateful that even though Dad had full intentions to move back to his home in mid-March, the Manor openly and graciously accepted Dad to stay in their excellent care during the COVID-19 outbreak. This is a HUGE relief to my family, knowing that Dad has the best possible care he could ever receive or imagine. Each time I talk with him, he has nothing but praises and gratitude for the continuous care Coteau provides him. The effort and extra measures being done to keep the residents busy, in good spirits and in good health, plus finding creatives, safe ways to allow visitation through secured windows and doors, is greatly appreciated during this difficult time.
With heartfelt gratitude from my family and on behalf of my Dad Roy, Thank you, Thank you!
Sincerest Regards
